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Useful organisations

This section of DLF Data contains details of numerous voluntary organisations, Government agencies, support groups and other contacts that may be useful to older and disabled people and their carers. If you find any information that is incorrect please email Data Services to let us know which 'Contact' is incorrect and what information needs changing. If you would like to be added to the database please complete these questions.

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Financial Information

An internet directory of charitable organisations.


  • The Charity Library
  • "West Winds"
  • Hinksey Hill
  • OX1 5BW

Offers personal and confidential help to all bereaved people and those who care for them; information on financial, practical and bereavement issues; support groups; publications; national and local training for bereavement volunteers and organisations.


  • PO Box 800
  • Richmond
  • TW9 2GW

Listings of all DWP helplines relating to disability benefits ie DLA, Attendance Allowance and PIP. Postal addresses are listed here.



A unique charity providing lifelong support to older people on low income. We provide information and advice, practical help and emergency financial aid though our networks of staff and dedicated volunteers across the UK and the Republic of Ireland. The helpline provides expert advice on older people's issues around social care, moving into a care home, top-up fees, care at home, as well as advice on welfare benefits and entitlements.


  • 18 Avonmore Road
  • London
  • W14 8RL

MK CIL Disability Information Service is a centrally located charity giving confidential, free and independent information to disabled people, their families, carers and associated professionals. The wide range of subjects covered enables people with disabilities to make informed choices and enhance and maintain independence. MK CIL holds the Community Legal Service Quality Mark for information provision. CIL has a database of both local and national support groups, a working stairlift and a vast database of disabililty equipment - to source any clients needs. The Centre has a kitchen, bathroom and other demonstration equipment for people to come in and try out. In addition, a dlf database is held and can be used to source any equipment requirements. The Citizens Advice Bureau (CAB) hold weekly appointments at CIL and can offer advice on Benefits; Debt; Consumer Issues; Housing; Family Law; Immigration and Employment Issues. CIL staff are able to help with the filling in of DLA and AA claims packs. The Centre is level throughout with automatic doors at the entrance. There are adapted toilets and there are also meeting rooms available for hire. CIL is open each weekday from 10.00am to 4.00pm. Blue Badge parking is sited at the front of the building. CIL is located within the Church of Christ the Cornerstone opposite Marks & Spencer in Central Milton Keynes.


  • 330 Saxon Gate West
  • Milton Keynes
  • MK9 2ES

Public enquiry service to advise people with disabilities, their carers and employers, how best to retain or enhance their mobility and independence for example, by adapted transport where necessary. Offers specialist information service to staff in public and voluntary organisations. Advice available on general questions concerning disability.


  • Unit 7 Rotton Park Street
  • B16 0AB

Aims to provide free and independent tax advice and assistance to individuals in financial need. To engage in public education to empower people to handle their own tax affairs. Provides a full time service in the UK giving free tax assistance to indiviuals who cannot afford professional advice. Most work is done by unpaid volunteers who are qualified accountants or solicitors. Telephone back-up service for other voluntary workers having clients with tax problems.


  • 304, Linton House
  • 164-180 Union Street
  • London
  • SE1 0LH

Aims to help members of the public who have problems with company pension schemes or personal and stakeholder pension plans. Can also answer general queries on state pensions. Activities include an explanation of benefits to people who find difficult to understand and obtain information from pension schemes or plan if people are not able to obtain what they need. Try to make sure that people receive the benefits they are entitled to. Local Groups: Network of volunteer adviser throughout the country. Publish a range of information leaflets relating to pensions.


  • 11 Belgrave Road
  • London
  • SW1V 1RB

Charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.


  • 200 Shepherds Bush Road
  • Hammersmith
  • W6 7NL

National advice service that answers questions about VAT, customs, excise duties, insurance premium tax, landfill tax, aggregates levy, air passenger duty, climate change levy and mineral oils.


  • HM Revenue & Customs
  • Imperial House
  • Grimsby
  • DN31 1DB

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