Trade associations & ISO
Listed below are a number of trade associations who have a code of practice that governs the customer service provided by their members. Many of the suppliers listed on DLF's websites belong to one or more of these associations and DLF recognises them in our standards.
British Healthcare Trades Association (BHTA)
The British Healthcare Trades Association (BHTA) is the UK's largest healthcare association. It has circa 500 member companies comprising both large and small businesses across the healthcare industry. The products these companies make and supply are very varied including daily living aids, wheelchairs and scooters, stairlifts and seating.
Members of the BHTA sign up to a code of practice designed to ensure the public can trust that members will give a good service, and a high standard of behaviour - the Code is overseen by the Trading Standards Institute (TSI). You can request a copy of the code of practice from a member company or the BHTA or read it on the BHTA website.
Our ratings on Living made easy and AskSARA give trade associations with full TSI approval greater weighting.
Automatic Door Suppliers Association (ADSA)
The ADSA is a trade association and advisory body for suppliers of automatic doors. ADSA members commit themselves to a code of practice governing the provision and installation of safety devices for automatic, power operated pedestrian door systems. adsa.org.uk
Association of British Healthcare Industries (ABHI)
ABHI is the industry association for the UK medical technology sector. The association aims to help reinforce industry integrity and high ethical standards through the operation and enforcement of the ABHI Code of Business Practice. www.abhi.org.uk
The Association of Master Upholsterers and Soft Furnishers (AMUSF)
Upholsterers and soft furnishers wishing to join the Association of Master Upholsterers and Soft Furnishers have their work inspected to ensure that it is of acceptable quality. The Association has a complaints and mediation procedure and have published a Consumer Code of Practice outlining the standards and practices which consumers have a right to expect from its members. www.upholsterers.co.uk
Association of Play Industries (API)
The Association of Play Industries incorporates indoor and outdoor play equipment and surfacing manufacturers, and companies specialising in construction and installation. The API operates under the umbrella of the FSPA, the national trade body responsible for representing associations in the UKs sport and play industries. www.api-play.org/api-welcome
British Educational Suppliers Association (BESA)
The BESA is a trade association and advisory body for manufacturers and distributors of equipment, consumables, furniture, and technology for the education market. BESA members subscribe to a Code of Practice which includes measures intended to ensure that buyers of educational and training equipment can have confidence in the goods and services they purchase from members. www.besa.org.uk
The British Promotional Merchandise Association (BPMA)
The BPMA promotes best practice around the sourcing, manufacturing and distribution of promotional products. The BPMA upholds a strict code of conduct that members must adhere to, and provides access to professional training and development resources to ensure members can continually improve their knowledge and expertise within the industry. bpma.co.uk
British Security Industry Association (BSIA)The British Security Industry Association is the trade association for the professional security industry in the UK. Its members provide over 70% of UK security products and services and adhere to strict quality standards. Members must be inspected by an independent, UKAS accredited certification body. Companies achieving approval through such inspectorates must comply with relevant British and European Standards as well as meeting the requirements of the police, fire authorities and the insurance industry.www.bsia.co.uk
Electrical Contractors' Association (ECA)The Electrical Contractors' Association (ECA) is the UK's largest and leading trade association representing electrical, electronic, installation engineering and building services companies. Members observe the ECA code of fair trading. www.eca.co.uk
The Heating and Ventilating Contractors' Association (HVCA)The HVCA represents the interests of firms active in the design, installation, commissioning and maintenance of heating, ventilating, air conditioning and refrigeration (hvacr) products and equipment. HVCA members are subject to regular, third-party inspection and assessment to ensure their technical and commercial competence.
The Internet Shopping Is Safe & Internet Delivery Is Safe Code of Practice (ISIS & IDIS)The ISIS and IDIS logos certify good performance by e-retailers as defined by the ISIS Code and the IDIS Code. As an online shopper with an ISIS-accredited retailer, you have the right to: clear information before you place your order; notification of any limitations / conditions; charges that are complete and simple to understand; access to information on your order progress; delivery within the agreed time frame; your goods arriving in good condition; cancel an order for most goods; a clear returns process. In addition to the ISIS rights, above, as an online shopper with an IDIS-accredited retailer, you have the right to: a convenient and reliable delivery service and helpful support with any problems that arise. isisaccreditation.imrg.org
The Kitchen Bathroom Bedroom Specialists Association (KBSA)
Kitchen Bathroom Bedroom Specialists Association members are committed to high standards of design, supply, installation and customer service. Members must abide to the KBSA code of practice and offer either a ConsumerCare Deposit Protection Scheme or a ConsumerCare Plus Scheme which cover deposits, advanced payments, work-in-progress and a 6-year warranty. www.kbsa.org.uk
Lift and Escalator Industry Association (LEIA)
The LEIA is the trade association and advisory body for the lift and escalator industry. Its members have signed up to a code of practice which includes measures intended to ease consumer concerns and remove undesirable trade practices. www.leia.co.uk
Master Locksmiths Association (MLA)
The MLA was established to set and promote standards of conduct, practice and materials within locksmithing. MLA member companies agree to a customer charter intended to clearly state their obligation to identify and interpret the requirements of the customer and to provide a fair and honest service to meet those requirements. www.locksmiths.co.uk
National Security Inspectorate (NSI)NSI's mission is to raise standards in the security and fire industries in the interests of the customer. NSI believes that every customer, whether a large commercial organisation or an individual householder, is entitled to receive a professional service from security and fire companies. NSI approved companies must prove their competence on an on-going basis, they are inspected every six months by professional auditors including random site visits.www.nsi.org.uk
SafeBuy is a consumer assurance scheme with an eCommerce Code of Practice that has completed Stage One of the Consumer Codes Approval Scheme run by the Office of Fair Trading. The SafeBuy Hands Seal is an assurance that a website is trustworthy and provides a high-quality service.
Security Systems and Alarms Inspection Board (SSAIB)
SSAIB is a leading Certification Body offering a wide range of schemes for providers of electronic security, fire systems and guarding security services in the UK and Republic of Ireland. They aim is to promote high standards within these sectors and to provide recognition for those who achieve them. Their Electronic Security Systems Certification scheme is recognised by insurers and SSAIB is accredited to operate it by the United Kingdom Accreditation Service. ssaib.org
Telecare Services Association (TSA)
The TSA has developed a Code of Practice for its members which indicate that the service provider has undergone robust independent inspection, against a range of criteria accepted as the industry standard. www.telecare.org.uk
The ISO 9000 series of standards define a Quality System which certifies that formalised business processes are being applied. The standards provide a number of requirements which an organisation needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations.
ISO 13485 specifies requirements for a quality management system for organisations providing medical devices and related services.